The incentive to a consumer is a benefit offered by a business to encourage specific actions, such as making a purchase or engaging with the brand. These benefits can include discounts, gift cards, free services, or exclusive offers.
The goal of incentives is to create a compelling reason for consumers to choose the business over competitors. According to 2024 research by Blackhawk Network, companies that use rewards-based promotions, including incentives, enjoy significant advantages over companies that do not—others use promotions like discounts, swag, etc.