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Common Question

What happens if I lose my prepaid card?

If you lose your prepaid card, immediately report it to the issuer through their customer service line or mobile app. Registered prepaid cards typically offer protection—you can freeze the account to prevent unauthorized use, and the remaining balance can usually be transferred to a replacement card (though replacement fees of $5-$10 often apply).

Unregistered prepaid cards offer little to no protection; lost funds are generally unrecoverable. This is why registration is crucial for any prepaid card holding significant balances. The faster you report a lost prepaid card, the better your protections against unauthorized transactions. Keep customer service contact information separate from your card so you can act quickly if loss occurs.

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