Tango Card, Inc. is registered with the US Department of Treasury as a Money Services Business and licensed in many US states as a money transmitter. Please note that Tango is able to do business in some states without a money transmitter license due to either the absence of an otherwise applicable law or the manner in which an existing law is applied to Tango’s business model.
If you are a business Customer of Tango and have a complaint about a Reward we sent on your behalf to a Recipient, please contact Tango Support at 1-877-558-2646 or at cs@tangocard.com. If after contacting Tango customer support directly, you still believe your complaint has not been resolved, please direct your complaint to the appropriate state jurisdiction link below.
If you are a Recipient of a Reward sent by Tango and:
Please contact Tango Support at 1-877-558-2646 or at cs@tangocard.com.
Last Updated January 24, 2023
California Department of Financial Protection and Innovation
If California residents have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by e-mail at Ask.DFPI@dfpi.ca.gov or by mail at:
Department of Financial Protection and Innovation
Consumer Services
2101 Arena Blvd.
Sacramento, CA 95834
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY: All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
http://www.dora.colorado.gov/dob
District of Columbia Department of Insurance, Securities, and Banking
For complaints directly to the District of Columbia Department of Insurance, Securities, and Banking please send correspondence to:
District of Columbia Department of Insurance, Securities, and Banking
1050 First Street NE, Suite 801
Washington, DC 20002
Telephone Number: (202) 727-8000
https://disb.dc.gov/
Florida Office of Financial Regulation
For complaints, directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792
Illinois Department of Financial Institutions
For complaints directly to the Illinois Division of Banking, please send correspondence to:
Illinois Division of Banking
320 West Washington Street
Springfield, IL 62786
Toll-Free Number: 800-532-8785
Texas Department of Banking
After first contacting Tango Card Support (cs@tangocard.com) or by phone at 1-877-558-2646, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
http://www.dob.texas.gov/