Gift Card Returns Gift cards are redeemable for cash if the value is less than five dollars, except as otherwise required by law. You can return unused gift cards for a refund to the original form of payment with an original sales receipt or online invoice. Lost or Stolen Gift Cards Gap is not responsible for lost or stolen gift cards. To report a lost or stolen gift card, call 1-800-GAPSTYLE. The original sales receipt or gift receipt is required to replace the remaining balance of a lost or stolen gift card. Gift cards are not redeemable for cash. You can return gift cards for a check refund if you have the original receipt and if they are unused or if the remaining balance is less than five dollars, except as otherwise required by law.